The Influence of E Government on Public Service Quality

Annisa Ramadhani Siregar; Sulastri Destriani Panjaitan; Nopa Rohmendena Bintang; Sonia Helena Purba; Anisa Giawa; Galih Supraja

doi:10.55227/ijerfa.v3i2.295

Authors

Annisa Ramadhani Siregar Accounting Study Program, Faculty of Science – Social, Panca Budi Development University, Medan Indonesia
Sulastri Destriani Panjaitan Accounting Study Program, Faculty of Science – Social, Panca Budi Development University, Medan Indonesia
Nopa Rohmendena Bintang Accounting Study Program, Faculty of Science – Social, Panca Budi Development University, Medan Indonesia
Sonia Helena Purba Accounting Study Program, Faculty of Science – Social, Panca Budi Development University, Medan Indonesia
Anisa Giawa Accounting Study Program, Faculty of Science – Social, Panca Budi Development University, Medan Indonesia
Galih Supraja Accounting Study Program, Faculty of Science – Social, Panca Budi Development University, Medan Indonesia

DOI:

https://doi.org/10.55227/ijerfa.v3i2.295

Abstract

This study aims to analyze and determine the effect of e government on the quality of public services in Indonesia. This e government also uses a modern strategy that utilizes information and communication technology (ICT) to improve efficiency, transparency, and accessibility of public services. With a qualitative descriptive method, E government has a positive impact on the effectiveness of public services, such as increasing public satisfaction, service responsiveness, and operational efficiency. Implementation challenges include limited infrastructure, low digital literacy, organizational culture resistance, and budget constraints. The results of this study include improving ICT infrastructure, human resource training, intensifying socialization to the community, and developing policies that support digital transformation.

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